Are you afraid that paperless billing isn’t secure?  The reality is that paperless billing has many safeguards in place, making it more secure than having statements and payments in a mailbox when they could be stolen. Do you think you need paper bills to remind yourself to pay? It’s actually more convenient to receive text and/or email reminders of when your …


Your Facebook feed probably includes memes with questions such as “What was the first concert you attended?’ or “Your birth month determines which celebrity you marry. Are you happy?” While these questions may look innocent, they could be part of a data mining operation. Check out the Website Compass article for details on this potential threat.


The FCC’s new Affordable Connectivity Program (ACP) replaces the temporary Emergency Broadband Benefit (EBB) developed at the start of the pandemic. The ACP provides a discount of up to $30 per month toward internet service for eligible households. Get more details and eligibility criteria at

How to Safely use Public Wi-fi

To minimize your risk of hackers gaining access to your personal information when you use public Wi-Fi, treat all Wi-Fi links with suspicion. Speak with an employee at the business to get the name of the legitimate Wi-Fi network, since hackers can set up a bogus link with a connection name that’s deliberately similar to the real one.

Email Issues – logging in, sending, and receiving emails

Reset Email Password / Login Issues If you are needing a password reset, please contact us at 208-326-4331.  Not receiving or sending emails If you are having issues sending or receiving emails with a third-party client, the best and easiest option would be to call 208-326-4331 and we can help with that more in-depth if needed.

Connecting or Reconnecting a Mesh Unit

1. Connect the 804Mesh satellite unit to a power source. Wait approximately 60 seconds until the three lights on top light up green 2. Press the button labeled, WPS, on the bottom of the Giga Center. Hold for five seconds. The light will turn amber. 3. Then, within two minutes, press the button labeled, WPS, on the back of the …

Device Support

We don’t offer device support, but we can attempt to help get you back up and running so you can get in contact with a place of business that specializes in device repair to get the issue resolved. Here are some basic troubleshooting steps that may help you solve the problem.    TV The most common issue that we usually …

Slow Speeds / No Internet (DSL)

Locate the modem. When troubleshooting for DSL you will want to locate the modem, which looks like the following picture below. Upon locating the modem, you will want to verify everything is plugged in properly. After, you will want to make sure the following lights are shown. LAN (Green) = Router or Computer is detected; cable is connected to the …

Slow Speeds (Wireless Broadband)

If you have Wireless Broadband and are experiencing slow speeds, you will want to locate the power supply. The easiest way to do so is to look at the back of the router and locate the port labeled ‘Internet’ or ‘WAN’. Once you located that, follow the cable and it should lead to one of the following power supplies shown below. …

No Internet (Fiber)

First, you will want to locate the Cyber Power. Usually, they are placed inside the garage or basement if they have them. If they have neither of those they can be placed on the exterior of the house. (Picture Placed Below for Reference) Once you have located the CyberPower unit you will want to verify some of the lights on …