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Two Simple Questions to Find the Best Internet Provider
What to Ask Potential Internet Service Providers
Whether you’re shopping for residential internet service or a professional tech team, choosing the right provider is key to ensuring you can experience stress-free internet service for years to come! Knowing the right questions to ask potential internet service providers can help you find the right provider for your needs.
To help you in your search for the perfect ISP, we’ve put together a list of our highest recommended questions to ask potential providers before you sign a contract! If you’re located in Twin Falls, Filer, or one of our other service areas, give Truleap a call! We’d love to see if we’re the right fit for you. Based out of Filer, Idaho, Truleap Technologies has been a trusted communications provider in the area for over 100 years!
1. What is Your Tech Support Team Like?
Reliable tech support is the backbone of a good internet service provider. Ask specific questions like these to get a more clear answer from the customer service representative you’re speaking with:
Where is your internet support team based?
If the provider’s support team isn’t local, you will likely have a hard time getting technicians out to your home to help you troubleshoot, make repairs, or replace equipment. This means that you’ll handle many of these responsibilities yourself. If you’re confident that you can be walked through this process on the phone, then it’s not necessarily a make-or-break situation if there aren’t support technicians near you.
Many nationwide internet service providers have limited staff on hand in a given service area. Their tech teams are based in larger cities and take support calls remotely. If you need an in-person technician, you may have to wait days and sometimes weeks.
Truleap’s Answer
TruLeap prides itself on its local support team. Being a community-focused company, their support staff is familiar with the unique challenges and needs of Idaho residents. This local expertise means that you’re not just getting generic help but assistance tailored to your specific environment and issues. Our support team is trained on a wide range of technical problems. We ensure that most issues are resolved on the first call – from connectivity issues to hardware malfunctions.
Moreover, TruLeap offers multiple channels for support, including phone, email, and an online help center with FAQs and troubleshooting guides. This multi-faceted approach ensures that you can get help in the way that’s most convenient for you.
2. Are There Hidden Fees for Your Internet?
Transparent billing practices are a huge part of guaranteeing customer trust and satisfaction. After all, there’s nothing worse than receiving an amazing service quote, and then being handed a bill that’s hundreds of dollars higher than what you expected! Ask questions like:
What equipment and set-up fees will I be charged for my internet?
Some of the most common “surprise fees” that customers pay for their internet services include:
- Internet equipment rentals:
The cost of a modem or router isn’t always included in the initial price quote. Sometimes, those fees may be calculated as part of the monthly cost. Ask your internet service provider about their equipment rental fees. If you don’t want to rent, you can buy your own router or modem from an electronics store. Just make sure whatever you buy is compatible with your type of connection!
- Internet set-up fees:
This is a one-time fee you’ll pay for a technician to come to your house and connect your internet for you. This unfortunately isn’t a fee that you can avoid by doing the work yourself as the technician will often need to connect cables and equipment to get you online. Ask in advance about what the setup and activation fees are to avoid any surprises.
- Overage charges:
If you go over the data limit set by your internet service contract, one of two things can happen. Most commonly, you can continue to use the internet and will accrue fees for every gig you are over. These charges appear on your monthly bill. Occasionally, your connection will be throttled, or slowed, as you near the data cap. Depending on the terms of your service contract, you may be unable to access the internet for that billing cycle. You can often opt to upgrade your service level and regain connection.
Truleap’s Answer
Truleap takes pride in our straightforward pricing structure, with no hidden fees. We won’t surprise you with unexpected costs on your bill. We provide all pricing information upfront.
Truleap’s billing process is as simple as possible. We provide itemized bills to explain every charge, making it easy to understand what you’re paying for. There are never any surprise charges or hidden activation fees, what we quote you from the beginning is what you’ll pay. No bait and switch, here! During the signup process, we disclose all potential costs.
Our commitment to transparency helps TruLeap build trust with our customers and ensures that you can budget accurately for your internet service without fear of unexpected expenses.
Find the Best Internet Provider Near You!
Choosing the right internet service provider involves more than just comparing prices; above all, it requires asking the right questions to ensure you’re getting the best service for YOUR needs!
Truleap Internet in Idaho offers comprehensive tech support, supports fast internet speeds, and ensures transparent pricing with no hidden fees. These are just a few of the ways the team at Truleap demonstrates our commitment to providing high-quality, reliable internet service to both residential and business customers in Idaho! If you’re ready to make the switch to Truleap, get in touch with us online to start building your service quote, today!