Case Study

Silver Lining Herbs

The Challenge

As an e-commerce business, technology is the lifeblood of Silver Lining Herbs. From managing their website to overseeing complex inventory systems, any delay in IT response translates directly into a delay in business operations.

While experiencing significant company growth, Silver Lining Herbs hit a wall with their previous IT provider. "One of the pain points we were having... was response time to tickets," says Chance Schuknecht, Senior Operations Manager. These delays created friction in their day-to-day business, making it clear they needed a partner who could keep pace with their expansion.

“One of the pain points we were having with other IT companies was response times to tickets and causing us to have delays in our normal day-to-day business.”

TruLeap’s Solutions

Silver Lining Herbs turned to TruLeap because of their local presence and professional, needs-based approach. Rather than pushing a "one-size-fits-all" package, TruLeap took the time to understand the specific requirements of an e-commerce environment.

Customized IT Support: Transitioning from a slow ticketing system to a responsive, professional partnership catered to their specific operational needs.
Layered Cyber Security: Implementing robust firewalls and monitoring systems designed to protect both intellectual property and sensitive customer data.
Proactive Defense: Establishing a security posture that doesn’t just react to problems but stops them before they can inflict damage.

“They really asked us a lot of caring questions to understand what our needs were and not just trying to sell us a package.”

Key Outcomes

Thwarting a Double-Extortion Attack

The partnership was put to the ultimate test when Silver Lining Herbs faced what Schuknecht describes as "the worst-case scenario."

The Threat

A ransomware group out of Malaysia attempted a "double extortion" attack—locking the company out of their data while simultaneously attempting to upload customer information to the dark web.

Rapid Intervention

TruLeap’s security systems detected the breach instantly. The team moved to lock the hackers out and, crucially, blocked the initial upload of data.

Zero Data Loss

Because the security protocols worked perfectly, no files were lost, and all intellectual property and customer information remained intact.

Above and Beyond Service

TruLeap’s team dedicated 70 hours of intensive labor to rectify the situation and ensure the network was clean. This was provided as part of their standard service agreement, with no additional charges to the client.

Why it Worked

The "TruLeap" Difference

The incident transformed the way Silver Lining Herbs views IT. For Schuknecht, the investment in high-level cyber security paid off in a massive way when it mattered most. The combination of TruLeap’s sophisticated technical defense and their commitment to "caring questions" ensured that the business didn't just survive the attack—it thrived afterward.

"Cyber security was worth the investment. It gave us peace of mind that the investment we have been making for years paid off in that moment in a large way."

— Chance Schuknecht, Senior Operations Manager, Silver Lining Herbs

Are you curious about your own vulnerabilities?

TruLeap offers a free cyber security assessment conducted by a third party. Reach out today to see where you stand and gain the peace of mind that comes with professional protection.