A chatbot is a computer program that’s designed to simulate human conversation. For example, a box may pop up on a website you’re visiting, asking if you have questions or need help. How do chatbots work? That depends on which type of technology is being used. There are three common types available today:
RULE-BASED CHATBOTS: They provide a pre-defined answer to very specific questions and are great for offering customers an interactive FAQ experience.
INTELLIGENT CHATBOTS: This type uses machine learning to learn from the user’s requests and information, and they teach themselves over time to understand more questions and deliver better answers.
AI-POWERED CHATBOTS: Thanks to the addition of artificial intelligence, these chatbots combine the benefits of rule-based bots with the power of intellectually independent programs to solve user problems.
Do you make use of chatbots when they’re offered to you? What do you like about them?